Erica M. Johnson
About Erica M. Johnson
Erica M. Johnson serves as the System Manager of GPO Contracts at CommonSpirit Health, where she has worked since 2023. She is recognized for her ability to set and achieve metrics that exceed industry standards, enhancing customer care processes and satisfaction.
Work at CommonSpirit Health
Erica M. Johnson serves as the System Manager GPO Contracts at CommonSpirit Health, a position she has held since 2023. In this role, she focuses on managing group purchasing organization contracts, ensuring compliance and efficiency in procurement processes. Her leadership has contributed to the establishment of proactive customer care processes, which have led to measurable improvements in customer satisfaction metrics.
Education and Expertise
Erica Johnson earned her Bachelor's degree in Business Marketing from the University of Phoenix. Her educational background provides a solid foundation for her expertise in customer service management and contract negotiation. Additionally, she has received Lean Six Sigma training, which has enhanced her ability to drive efficiencies and reduce waste in various workflows.
Background
Before joining CommonSpirit Health, Erica Johnson accumulated extensive experience in customer service management. She worked at Tosoh USA, Inc. as a Customer Service Manager from 2003 to 2005, where she managed customer accounts. Later, she spent a decade at Bio-Rad Laboratories as a Customer Care Manager from 2013 to 2023, overseeing customer care operations and contributing to customer retention strategies.
Achievements
Throughout her career, Erica Johnson has been recognized for setting and achieving metrics that surpass industry standards. Her effective communication skills and ability to foster cross-functional collaboration have enhanced service levels and overall company performance. She is also known for her commitment to team member development and empowerment, serving as a leader and change management coach.