Felippe Mora
About Felippe Mora
Felippe Mora is the Systems Director I for Platform Engineering at CommonSpirit Health, where he has worked since 2022. With over 20 years of experience in customer success and support across various sectors, he has held significant roles at companies such as Nuvolo, Unilever, and Vitals.
Work at CommonSpirit Health
Felippe Mora has been serving as the Systems Director I Platform Engineering - ServiceNow at CommonSpirit Health since 2022. In this role, he oversees the implementation and management of ServiceNow solutions, focusing on enhancing operational efficiency and customer experience. His extensive background in customer success and support informs his approach to platform engineering, ensuring that the systems meet both user needs and organizational goals.
Previous Experience in Customer Success
Prior to his current position, Felippe Mora held various roles in customer success across multiple organizations. He worked as the Senior Director of Customer Success at Nuvolo from 2017 to 2021, where he led initiatives to improve client satisfaction and engagement. Additionally, he served as the Head of Customer Success at Gro Intelligence for six months in 2022, further solidifying his expertise in this area.
Technical Background and Engineering Roles
Felippe Mora has a solid foundation in software engineering and technical management. He began his career as a Software Engineer Manager at Unilever, where he worked for ten years. He also held similar positions at Publicis and Russ Berrie, focusing on web development and engineering management. His technical skills are complemented by his certifications as a Scrum Master and ServiceNow Administrator.
Education and Expertise
Felippe Mora studied at Norwich University, where he achieved a degree in Architecture from 1993 to 1995. His educational background, combined with over 20 years of professional experience, equips him with strong strategic planning abilities. He is well-versed in Agile Scrum methodology, which enhances his project management skills in dynamic environments.
Bilingual Communication Skills
Felippe Mora is bilingual in English and Spanish, which enhances his ability to communicate effectively in diverse settings. This skill is particularly valuable in customer-facing roles, allowing him to engage with a broader range of clients and stakeholders, thereby improving customer success initiatives.