Julie Turner
About Julie Turner
Julie Turner serves as the System Director of HR Support Services Training at CommonSpirit Health, where she has worked since 2019. With extensive experience in HR and customer service management, she has held various leadership roles, including positions at Delta Air Lines and Citibank.
Current Role at CommonSpirit Health
Julie Turner serves as the System Director of HR Support Services Training at CommonSpirit Health since 2019. In this role, she is responsible for developing and implementing training programs for HR Support Services and Technology teams. She manages a team of four trainers across multiple locations, focusing on delivering training courses tailored for diverse audiences. Turner collaborates with the System Director of HR Support Services – Quality to enhance training quality and identify opportunities for process improvement.
Previous Experience at Catholic Health Initiatives
Turner worked at Catholic Health Initiatives from 2007 to 2019. Initially, she served as the Manager of Benefits and Communication for seven years, where she developed communication strategies related to HR and benefits. She later became the System Manager for the HR/Payroll Connection Contact Center, focusing on training and quality for five years. Her roles involved ensuring consistency and accuracy in HR, benefits, and payroll policies documentation.
Experience at Delta Air Lines
Turner began her career at Delta Air Lines, where she worked for 14 years from 1990 to 2004. She held various positions, starting as a Reservations Sales Representative and advancing to the role of Duty Manager. Her tenure included responsibilities at the Greater Cincinnati and Northern Kentucky International Airport, where she gained extensive experience in customer service and operations.
Role at Citibank (Banamex USA)
Turner briefly worked at Citibank (Banamex USA) as Vice President, Customer Service/Operations Manager from 2004 to 2005. In this position, she managed customer service operations, contributing to the overall efficiency and effectiveness of the bank's services during her nine-month tenure in Florence, KY.
Education and Professional Development
Julie Turner studied at Northern Kentucky University, where she earned a Bachelor’s Degree in Journalism from 1984 to 1988. She furthered her education by completing the MBA Essentials Program in 2009, achieving a Bachelor of Arts (B.A.) degree. Her educational background supports her expertise in communication strategies and HR training.