Michael Conrad
About Michael Conrad
Michael Conrad is a Major Incident Manager at CommonSpirit Health, where he has worked since 2022. He has over 30 years of experience in IT service management, specializing in change management, problem management, and the development of ServiceNow processes.
Work at CommonSpirit Health
Michael Conrad serves as the Major Incident Manager at CommonSpirit Health, a position he has held since 2022. In this role, he is responsible for managing major incidents that affect service delivery, ensuring effective communication and coordination during critical situations. His work contributes to maintaining the integrity of health services and enhancing operational efficiency within the organization.
Professional Experience
Michael Conrad has extensive experience in various roles within the IT service management sector. Prior to his current position, he worked at Unisys as a Service Management Major Incident Manager from 2021 to 2022. He has also held significant positions at companies such as NTT DATA, Inc., Amazon, and IBM, where he focused on client delivery, fulfillment, and service availability management. His diverse background includes roles in change management and problem management across multiple organizations.
Education and Expertise
Michael Conrad has a robust educational background with multiple certifications in IT service management and process improvement. He studied at SHL Systemhouse, earning SDLC Certification and ITSM Certification Masters. He also holds a Yellow Belt in Lean Six Sigma from Lean Methods Group and has completed ITIL v4 Foundations through Udemy. His studies in Application Programming at Nova Scotia Community College further enhance his technical expertise.
Background in Change Management
Michael Conrad possesses significant experience in change management and problem management, which are critical components of IT service management. He has worked in various capacities that required him to implement change initiatives and manage incidents effectively. His expertise also includes disaster recovery and audit compliance, making him a valuable asset in environments that demand high reliability and operational excellence.
Career Timeline
Michael Conrad's career spans over 30 years, during which he has delivered contracted and project-based solutions across multiple organizations. His career began at MCI Systemhouse as a Senior Information Technology Project Manager, followed by various roles at EDS Corporation, Dell, and APL Logistics. His diverse experiences have shaped his strong background in transition and transformation within IT service management.