Michael Nuttall
About Michael Nuttall
Michael Nuttall is a Digital Support Engineer at CommonSpirit Health, where he has worked since 2021. He has a diverse background in IT support and management, with previous roles at various organizations including Northern Kentucky University and NeuStar, Inc.
Work at CommonSpirit Health
Michael Nuttall has been employed at CommonSpirit Health as a Digital Support Engineer since 2021. In this role, he leads the Production Support Team, which provides support for case management systems and portals for 29 major pharmaceutical companies. He utilizes RemedyForce (SalesForce) for ticketing and ensuring SLA compliance. Nuttall manipulates C# Production code for root cause analysis and incident troubleshooting, and extensively uses T-SQL to address reported issues. Additionally, he has spearheaded Jira development and reporting projects, enhancing operational efficiency within the organization.
Previous Experience
Prior to his current position, Michael Nuttall held various roles in the technology and support sectors. He worked at NeuStar, Inc. as a Data Services Technical Consultant from 2013 to 2018. Before that, he served as a Senior Associate IT Generalist at McKesson from 2018 to 2021. Nuttall also gained experience as a Field Support Engineer at CareFusion from 2011 to 2013, and as an Associate at Pomeroy for a brief period in 2011. His early career included positions at Northern Kentucky University, where he worked as an Assistant Laboratory Manager and a Student Support Specialist.
Education and Expertise
Michael Nuttall studied at Northern Kentucky University, where he earned a Bachelor of Science in Computer Information Technology. His studies spanned from 2004 to 2016, providing him with a solid foundation in technology principles. His expertise includes manipulating C# Production code, utilizing T-SQL for data analysis, and applying ticketing systems like RemedyForce. Nuttall's experience in various technical roles has equipped him with a comprehensive skill set in digital support and systems management.
Technical Skills and Contributions
In his current role at CommonSpirit Health, Michael Nuttall demonstrates a range of technical skills. He manipulates C# Production code for troubleshooting and root cause analysis, which is essential for maintaining system integrity. His proficiency in T-SQL allows him to explore and resolve issues effectively. Nuttall's contributions include providing 'white glove' treatment for Program Managers and Account Managers, ensuring high-quality support and service delivery. His involvement in Jira development and reporting projects further underscores his commitment to improving operational processes.