Mike Garrity
About Mike Garrity
Mike Garrity is a Contact Center Solution Architect with extensive experience in contact center solution architecture and workforce optimization. He has held various leadership roles in organizations such as Insight, NextNet Partners, and Dignity Health, and currently works at CommonSpirit Health.
Work at CommonSpirit Health
Mike Garrity has been employed at CommonSpirit Health as a Contact Center Solution Architect since 2019. In this role, he focuses on designing and implementing contact center solutions that enhance customer experience and operational efficiency. His expertise includes working with various Cisco Contact Journey Solutions, which encompass Enterprise, Express, Packaged, Hosted, and Customer Journey Platform services. His contributions aim to improve service delivery within the healthcare sector.
Previous Experience at Insight
Mike Garrity held multiple positions at Insight, including Senior Architect for Unified Contact Center Services from 2001 to 2013 and Senior Manager, Contact Center Practice Lead from 2013 to 2014. During his tenure, he developed strategies to optimize contact center operations and enhance customer engagement. His experience at Insight laid a strong foundation for his subsequent roles in contact center solution architecture.
Experience at NextNet Partners, LLC
From 2014 to 2018, Mike Garrity served as the National Practice Director for Customer Experience at NextNet Partners, LLC. In this position, he was responsible for leading initiatives that improved customer interactions and overall service quality. His leadership in this role contributed to the development of effective customer experience strategies within the organization.
Background in Contact Center Solutions
Mike Garrity possesses extensive experience in Contact Center Solution Architecture, with a career spanning over two decades. His expertise includes providing Contact Center Advisory Services and specializing in Calabrio Workforce Optimization Solutions. He has worked in various capacities that have allowed him to develop a deep understanding of contact center technologies and best practices.
Education and Expertise
Mike Garrity studied at Arizona State University, where he earned a Bachelor of Science degree in Computer Information Systems and Accountancy from 1995 to 1998. His educational background provides him with a solid foundation in technology and business principles, which he applies in his work within the contact center industry.