Patricia Hiestand
About Patricia Hiestand
Patricia Hiestand is a Senior Technical Analyst at CommonSpirit Health, specializing in Surgery IT and Digital Applications. She has extensive experience in electronic medical record software and is skilled in various computer applications and graphic design tools.
Work at CommonSpirit Health
Patricia Hiestand has been serving as a Senior Technical Analyst in Surgery IT & Digital Applications & Software Engineering at CommonSpirit Health since 2013. Her role involves interacting with various stakeholders, including physicians, patients, and staff, to ensure high-quality customer service. She is responsible for developing application backup and recovery procedures, which are critical for maintaining the integrity of digital applications in a healthcare setting. Patricia also participates in the creation of detailed interface and program specifications in collaboration with vendors and management by objectives (MBOs).
Education and Expertise
Patricia Hiestand studied at Hickey College, where she focused on Accounting and Business Administration, earning a Diploma in 1982. Prior to that, she completed her high school education at Carlinville High School, specializing in Business, Management, Marketing, and Related Support Services. Her educational background supports her extensive experience in electronic medical record (EMR) software, ambulatory (EAR), and billing software. Patricia also possesses skills in graphic and web design, utilizing tools such as PowerPoint, Corel, Adobe/Flash & Fireworks, and Dreamweaver.
Background
Patricia Hiestand has a foundational background in business and technology, having completed her high school education with a focus on business-related subjects. She furthered her education at Hickey College, where she gained knowledge in accounting and business administration. Her career has been marked by a commitment to the healthcare sector, particularly in the realm of digital applications and software engineering, where she has accumulated significant experience over the years.
Technical Skills and Proficiencies
Patricia Hiestand possesses a wide range of technical skills relevant to her role as a Senior Technical Analyst. She is proficient in various electronic medical record systems, including Meditech, Cerner, and Epic. Additionally, she has experience with customer relationship management (CRM) platforms such as Salesforce.com and SugarCRM. Her computer skills extend to various versions of Microsoft Office, enabling her to effectively manage and analyze data within her role.
Leadership and Support Roles
In her position, Patricia Hiestand provides leadership and support to super-user groups within CommonSpirit Health. This involves guiding users in the effective use of digital applications and ensuring that they have the necessary resources to perform their roles efficiently. Her ability to interact with diverse groups within the healthcare community enhances her effectiveness in this leadership capacity.