Priscilla Peralta
About Priscilla Peralta
Priscilla Peralta is an ITD OTI Process Engineer specializing in Knowledge Management at CommonSpirit Health, where she has worked since 2021. With a background in developing training programs and advocating for self-service portals, she has over 17 years of experience in knowledge management roles across various organizations.
Work at CommonSpirit Health
Priscilla Peralta currently serves as an ITD OTI Process Engineer in Knowledge Management at CommonSpirit Health. She has held this position since 2021. In her role, she focuses on capturing and sharing knowledge through articles, which aims to enhance organizational learning and improve support experiences. Additionally, she has developed training programs for support teams to deepen their understanding of the knowledge management process. Her advocacy for self-service portals has contributed to increased efficiency within the IT support organization.
Previous Experience at Dignity Health
Prior to her current role, Priscilla Peralta worked at Dignity Health as a Knowledge Management Specialist from 2008 to 2022, accumulating 14 years of experience. In this position, she was responsible for managing knowledge resources and supporting the organization’s knowledge management initiatives. Her extensive tenure at Dignity Health provided her with valuable insights into the healthcare sector and knowledge management practices.
Experience at Perot Systems
Before her time at Dignity Health, Priscilla Peralta worked at Perot Systems as a CHW Helpdesk Team Lead and Trainer from 2005 to 2008. During her three years in this role, she led a helpdesk team and was involved in training staff, which helped to enhance the team's operational effectiveness and service delivery.
Education and Expertise
Priscilla Peralta studied at DeVry University from 2000 to 2004, where she gained foundational knowledge that supports her career in knowledge management and IT processes. Her educational background complements her professional experience, allowing her to effectively develop training programs and advocate for efficient knowledge sharing within organizations.