Roland Lade
About Roland Lade
Roland Lade serves as the Division Director of IT Service Delivery at CommonSpirit Health, focusing on enhancing customer satisfaction and cost control in IT services. He has extensive experience in service delivery management across various organizations, including SEI LLC, Xerox, and Atos.
Work at CommonSpirit Health
Currently, Roland Lade serves as the Division Director of IT Service Delivery at CommonSpirit Health. He has held this position since 2019, overseeing IT service delivery across various healthcare facilities, including hospitals, medical centers, clinics, and senior living facilities. His role involves ensuring that IT services meet the operational needs of these diverse healthcare environments.
Previous Experience in IT Service Delivery
Roland Lade has extensive experience in IT service delivery, having worked in various roles across multiple organizations. He was a Service Delivery Manager at Xerox from 2014 to 2015 and served as a Senior Operations Manager at the same company from 2013 to 2014. Additionally, he held the position of Director - Service Delivery Management at Atos in 2018 and worked at Catholic Health Initiatives in a similar capacity for five months in 2018-2019.
Career at SEI LLC
Roland Lade's career at SEI LLC spanned several years from 2002 to 2011. He progressed through multiple roles, starting as an L1 Technician and advancing to L3 Technician, L2 Supervisor, and Work Force Manager. He also served as the SEI McDonald's US Operations IT Manager from 2008 to 2011. His experience at SEI LLC laid a strong foundation for his later roles in IT service management.
Education and Technical Background
Roland Lade studied Electrical and Electronics Engineering at North Dakota State University from 1992 to 1997. Although he did not graduate with a degree, his education provided him with a solid technical foundation that he has applied throughout his career in IT service delivery and management.
Focus on Customer Satisfaction and Cost Control
In his various roles, Roland Lade has maintained a strong focus on improving customer satisfaction while ensuring cost control in IT service delivery. He combines technical knowledge with business acumen to address challenges and implement effective solutions in the technology sector.