Sean Wakefield
About Sean Wakefield
Sean Wakefield is a Test Engineer with extensive experience in quality assurance and technical support roles. He has worked for various companies, including CommonSpirit Health and GoDaddy, and holds multiple degrees in General Studies and Aerospace Engineering.
Work at CommonSpirit Health
Sean Wakefield currently serves as a Test Engineer at CommonSpirit Health, a position he has held since 2021 in Phoenix, Arizona. Prior to this role, he worked as a Quality Analyst III and Technical Analyst at the same organization. His tenure as a Quality Analyst III lasted for one year from 2020 to 2021, while his role as a Technical Analyst spanned eight months in 2020. Throughout his time at CommonSpirit Health, he has contributed to various quality assurance initiatives and has provided training and assistance to team members, including those working remotely.
Education and Expertise
Sean Wakefield has pursued a diverse educational background. He studied General Studies at Glendale Community College for one year from 2005 to 2006. He also attended ITT Jobs in the USA, where he earned a Bachelor's degree from 2006 to 2010. Additionally, he studied Aerospace, Aeronautical and Astronautical Engineering at Arizona State University for one year in 2004 to 2005. His educational journey has equipped him with a solid foundation in technical and analytical skills relevant to his career in quality assurance and technical support.
Background in Technical Support
Sean Wakefield has accumulated over six years of experience in technical support roles. His career includes positions at GoDaddy, where he worked in various capacities such as Inbound Sales & Technical Support, Hosting Technical Support, and Customer Development Team from 2009 to 2015. He also served as a Technical Support Representative at Circle K for one year from 2015 to 2016. His experience encompasses a focus on website services, email, and other web-based services, highlighting his proficiency in troubleshooting and customer service.
Professional Achievements
Throughout his career, Sean Wakefield has been recognized for his excellent communication and diagnostic skills. He has a proven track record of resolving customer issues with minimal escalations. His proactive approach to learning about issues beyond company-provided training has led to him being regarded as a top troubleshooting member within his teams. He has also provided extensive assistance and training to colleagues, showcasing his commitment to team development and knowledge sharing.