Sonia Peters
About Sonia Peters
Sonia Peters is a Human Resources Specialist with extensive experience in customer service and client relations. She has worked at Catholic Health Initiatives and CommonSpirit Health, bringing over 20 years of expertise in employee relations and administrative processes.
Work at CommonSpirit Health
Sonia Peters has been employed at CommonSpirit Health as a Human Resources Specialist since 2021. In this role, she focuses on employee relations and administrative processes, leveraging her extensive background in customer service and client services. Her responsibilities include assisting employees with HR and payroll issues, demonstrating her commitment to supporting the workforce within the organization.
Previous Experience in Human Resources
Prior to her current position, Sonia Peters worked at Catholic Health Initiatives as an HR/Payroll CSR/Specialist for six years, starting in 2018. This role allowed her to further develop her skills in human resources, particularly in the areas of payroll and employee support. Her transition from customer service to human resources highlights her adaptability and commitment to employee engagement.
Career Background in Customer Service
Sonia Peters has a substantial background in customer service, with over 20 years of experience in building a loyal customer base to achieve sales goals. She worked at Fidelity Investments for 17 years in various client services roles, starting as a Phone Representative and later advancing to Client Services. Additionally, she held positions at Staples, where she served as Operations and Customer Service Help Desk.
Education and Expertise
Sonia Peters studied at the University of Louisville, where she earned a Bachelor of Science degree in Theater and Business from 1981 to 1984. She also attended Centre College for a year, focusing on Liberal Arts and Sciences. Her educational background complements her extensive professional experience, providing her with a well-rounded perspective in both human resources and customer service.
Marketing Management Experience
Earlier in her career, Sonia Peters worked as a Marketing Manager at Comair from 1992 to 1996. This role contributed to her understanding of business operations and customer engagement strategies. Her diverse career path has equipped her with skills that are applicable across various sectors, including human resources, customer service, and marketing.