Steve Franklin
About Steve Franklin
Steve Franklin is a Senior QA Manager at CommonSpirit Health, with extensive experience in quality assurance and resource management across various sectors, including healthcare and eCommerce. He has held leadership roles at multiple organizations, including Dignity Health and Medseek, and possesses strong skills in communication and project coordination.
Work at CommonSpirit Health
Steve Franklin currently serves as the Senior Quality Assurance Manager at CommonSpirit Health. He has held this position since 2021, contributing to the organization's commitment to delivering quality healthcare services. His role involves overseeing quality assurance processes, ensuring projects meet established standards, and facilitating communication among various teams. Franklin's expertise in resource management and project team development supports the organization's operational goals.
Previous Experience at Dignity Health
Prior to his current role, Steve Franklin worked as a Senior Quality Assurance Manager at Dignity Health from 2012 to 2021. During his nine years in this position, he focused on quality assurance practices within the healthcare sector in California. Franklin's experience at Dignity Health involved managing quality assurance initiatives and collaborating with cross-functional teams to enhance service delivery.
Background in Quality Assurance
Steve Franklin has a robust background in quality assurance, having worked in various capacities across multiple organizations. His career includes roles as Quality Assurance Manager and Release Manager at Medseek from 2004 to 2011, and as Quality Assurance Manager at Ericsson from 1999 to 2003. He also held a position at Shopatron for eight months in 2011. This diverse experience has equipped him with skills in managing quality across different industries, including eCommerce and healthcare.
Education and Expertise
Steve Franklin's educational background includes studies at Hancock College, where he focused on Law Enforcement and achieved the status of Reserve Police Officer. He also attended UC Santa Barbara from 1999 to 2001. Franklin's expertise encompasses resource management, project team development, and proficiency in Scrum/Agile processes. His strong communication and documentation skills support effective collaboration across multiple locations and teams.
Skills in Project Management
Steve Franklin specializes in building and expanding departments and project teams tailored to specific project needs. His experience includes monitoring resource allocation, managing assignments, and standardizing processes across healthcare information systems and IT project teams. Franklin acts as a meeting facilitator, scheduler, and coordinator, ensuring that project milestones and risks are effectively managed.