Susan Long
About Susan Long
Susan Long serves as the Director of IT Service Delivery for both Catholic Health Initiatives and CommonSpirit Health in the Little Rock, Arkansas area, where she has worked since 2018. She has a strong background in IT service management, mainframe systems programming, and applications development, along with experience in real estate.
Work at CommonSpirit Health
Susan Long serves as the Director of IT Service Delivery at CommonSpirit Health, a position she has held since 2018. In this role, she manages IT services and relationships across multiple vendors, end users, and internal teams within the Southeast Division and Health at Home Division. Her responsibilities include overseeing IT service management processes and ensuring effective delivery of IT services to meet organizational needs.
Education and Expertise
Susan Long earned a Bachelor of Science degree in Computer Science from Ouachita Baptist University, where she studied from 1982 to 1986. She also attended the University of Arkansas, studying Mathematics and Computer Science from 1986 to 1988. Her educational background supports her extensive experience in IT, including mainframe systems programming, applications development, and release management.
Background
Susan Long has a diverse background in information technology, with over three decades of experience. Prior to her current role, she worked at Acxiom as Director of IT Service Delivery for 27 years, and at Ensono as Director of Delivery for three years. Her career includes significant roles in technical leadership and marketing database leadership, showcasing her versatility in the IT field.
Achievements
Throughout her career, Susan Long has held leadership roles in IT service management (ITSM) process management and outsourcing client ITSM onboarding. Her experience in managing IT services and relationships has positioned her as a key figure in the organizations she has worked for. Additionally, she is a licensed Realtor, assisting in serving real estate clients alongside her family.