Susan Long
About Susan Long
Susan Long serves as the Director of IT Digital Tech Infrastructure and Service Delivery for the Southeast Division at CommonSpirit Health, a position she has held since 2018. With a strong background in IT service delivery and applications development, she has previously worked at Acxiom and Ensono, cultivating strategic relationships and enhancing customer satisfaction throughout her career.
Current Role at CommonSpirit Health
Susan Long serves as the Director of IT Digital Tech Infrastructure and Service Delivery for the Southeast Division at CommonSpirit Health. She has held this position since 2018, contributing to the organization from her base in Little Rock, Arkansas. In this role, she focuses on overseeing IT infrastructure and service delivery, ensuring that technology solutions align with organizational goals.
Previous Experience at Acxiom
Prior to her current position, Susan Long worked at Acxiom in various roles from 2001 to 2015. She began as IT Senior Manager in Computer Operations and Systems Programming, followed by positions as Director of Client Services and Director of IT Service Delivery. Her tenure at Acxiom provided her with extensive experience in IT service management and client relations.
Experience at Ensono
From 2015 to 2018, Susan Long held the position of Director of Delivery and ITSM Process Management at Ensono. In this role, she was responsible for managing IT service management processes and ensuring delivery excellence. Her experience at Ensono further enhanced her skills in service delivery and operational management.
Educational Background
Susan Long earned a Bachelor of Science degree in Computer Science from the University of Arkansas. Additionally, she studied Mathematics at Ouachita Baptist University, where she also obtained a Bachelor of Science degree. Her educational background provides a solid foundation for her extensive career in IT and technology management.
Expertise in IT Infrastructure and Client Onboarding
Susan Long possesses extensive expertise in IT outsourcing customer onboarding, which involves integrating new clients into existing IT systems and processes. She specializes in Data Center Infrastructure Migrations, ensuring seamless transitions during technology upgrades. Her ability to bridge the gap between technology and customer needs enhances overall customer satisfaction.