Tina Riddick
About Tina Riddick
Tina Riddick is a Field Services Engineer and Inventory Asset Control Manager at CommonSpirit Health in Kentucky, with over 12 years of experience in IT asset management and technical support. She has a strong background in networking protocols and has worked with various organizations including Lexmark International, Hewlett-Packard, and EDS Corporation.
Work at CommonSpirit Health
Tina Riddick has been employed at CommonSpirit Health as a Field Services Engineer and Inventory Asset Control Manager since 2012. In this role, she is responsible for managing IT asset resources, which includes monitoring network performance and ensuring optimal operation of servers. Her work focuses on eliminating waste and increasing efficiency within the organization. She also provides support for medical software applications, including CPSI, PYXIS, and Citrix, and conducts customer training to enhance user understanding.
Previous Experience at Lexmark International RS
Prior to her current position, Tina Riddick worked at Lexmark International RS from 2011 to 2013 as part of the Finance, Planning & Operations team. Her role involved supporting various operational functions within the organization. This experience contributed to her extensive background in managing IT resources and understanding operational efficiencies.
Technical Support Roles at Hewlett-Packard
Tina Riddick held multiple positions at Hewlett-Packard from 1998 to 2011, accumulating over 13 years of experience. Her roles included Technical Support Analyst for Sprint and Underwriter for Flood Insurance. She was involved in providing technical support and customer service, which enhanced her skills in troubleshooting and problem resolution within IT environments.
Education and Expertise
Tina Riddick holds a Bachelor of Science in Law from Kaplan University, completed between 2005 and 2009. She furthered her education at Eastern Kentucky University, where she studied Cyber/Computer Forensics and Counterterrorism, earning a Master of Business Administration (MBA) in 2023. Additionally, she obtained a Bachelor's degree in General Studies from the same institution in 2021. Her educational background supports her expertise in IT asset management and technical support.
Technical Skills and Knowledge
Tina Riddick possesses extensive knowledge of networking protocols and technologies, including TCP/IP, DNS, WINS, DHCP, VPN, and IPSec. She is skilled in monitoring networks and servers, performing necessary maintenance to ensure optimal performance. Tina regularly runs reports and extracts data from systems such as CPSI/THRIVE and Service Now, presenting the information in a user-friendly format.