Sajed Yasin Ammari
About Sajed Yasin Ammari
Sajed Yasin Ammari is a Customer Success Manager at Compass Mining, where he has worked since 2021. He previously held various roles at IBM, contributing to customer service and support frameworks in the technology and public sectors.
Current Role at Compass Mining
Sajed Yasin Ammari currently serves as a Customer Success Manager at Compass Mining, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. He has contributed to the development of a support framework and team structures aimed at facilitating global expansion. Ammari also authored articles to assist customers in navigating Compass Mining's offerings and website.
Previous Experience at IBM
Prior to his current role, Ammari worked at IBM in various capacities. He served as Growth Territory Sales for the IS & Public Sector from 2020 to 2021 for eight months. Before that, he was an RFS Manager for IAG & Thames Water from 2019 to 2020 for one year, and he also held the position of RFS Manager for Lloyds Banking Group from 2018 to 2019 for eight months. His experience at IBM involved implementing systems using Zendesk to enhance customer service.
Contributions to Customer Success
In his role at Compass Mining, Ammari has played a significant part in expanding the Mining Concierge team from two to seven members. He has collaborated with senior management to address complex customer issues, ensuring effective resolutions. His efforts have contributed to improving the overall customer experience and service delivery.
Skills in Graphic Design and Customer Support
Ammari utilizes Adobe Illustrator to create graphics that serve as visual aids for customer comprehension of Compass Mining's offerings. His skills in graphic design complement his customer support initiatives, enhancing the clarity of information provided to clients. He has implemented systems designed to improve customer service, demonstrating his commitment to customer success.