Itay Ianco
About Itay Ianco
Itay Ianco is a Senior Customer Success Manager at Compete, where he leads the customer success team and manages operations to enhance customer service. He has a diverse background in customer success and management, having previously worked at companies such as Raycatch and Check Point Software Technologies.
Current Role at Compete
Itay Ianco serves as the Senior Customer Success Manager at Compete since 2022. In this role, he leads the customer success team and manages operations to ensure the highest level of customer service. He has defined and implemented customer success metrics to monitor performance and identify areas for improvement. Additionally, he has developed and delivered customer success training programs for new hires and ongoing training for the team. Itay collaborates with cross-functional teams, including Sales, Marketing, and Product, to enhance the customer experience and drive revenue growth.
Previous Experience in Customer Success
Before joining Compete, Itay Ianco worked at Raycatch, an AI diagnostics company for solar energy, as a Customer Success Manager from 2020 to 2022. His role involved ensuring customer satisfaction and success with Raycatch's services. Prior to that, he held the position of Team Manager at Shikun & Binui from 2017 to 2019, where he managed team operations. His experience also includes working at Check Point Software Technologies, Ltd. as a Procurement and Customer Service Specialist from 2019 to 2020.
Education and Academic Background
Itay Ianco has a diverse educational background. He studied at Reichman University, where he earned a Bachelor's degree in Sustainability and Government from 2012 to 2015. He also obtained a Bachelor of Arts in Political Science and Government during the same period. Later, he pursued a Master of Business Administration (MBA) at Ben-Gurion University of the Negev, completing the program in 2020.
Work History at BDO Israel
Itay Ianco began his professional career as an Account Manager at BDO Israel, where he worked from 2015 to 2017. During his two years at BDO, he gained experience in managing client accounts and providing customer service, which laid the foundation for his future roles in customer success.