Chandana Ml
About Chandana Ml
Chandana Ml is a Customer Success Manager at ComplianceQuest, specializing in enterprise accounts across the APAC and EMEA regions. With a background in account management and customer success at companies like Amazon and Autodesk, she focuses on retention and growth strategies for SaaS products.
Current Role at ComplianceQuest
Chandana Ml serves as the Customer Success Manager for APAC and EMEA Enterprise Accounts at ComplianceQuest. In this role, which she has held since 2023, she focuses on enhancing customer satisfaction and success through effective management of enterprise accounts. Her work involves implementing strategies that prioritize customer retention, growth, and expansion, particularly within the SaaS product landscape.
Previous Experience at Amazon
Chandana Ml worked at Amazon in two distinct roles. From 2014 to 2017, she was involved in Risk Management and Escalation handling, contributing to operational efficiency in Bangalore. Following this, she served as a Strategic Account Manager from 2017 to 2019, where she managed key accounts and developed strategies to enhance client relationships.
Experience at Autodesk
Chandana Ml was employed at Autodesk as a Customer Success Advisor II for Strategic Accounts from 2019 to 2022. During her tenure, she focused on driving customer engagement and satisfaction, ensuring that enterprise clients derived maximum value from Autodesk's offerings.
Background in Business Advisory
Before her roles at Amazon and Autodesk, Chandana Ml worked as a Business Advisor in Portfolio Management at Four Clover Realty Private Limited for eight months in 2014. This position involved advising clients on portfolio strategies and enhancing business performance.
Education and Expertise
Chandana Ml holds a Bachelor of Technology (BTech) in Computer Science Engineering from Sri Venkateswara College of Engineering, Tirupati. She also earned a Master of Business Administration (MBA) with a focus on Marketing from Alliance University. Her expertise includes Enterprise Quality Management Software (EQMS) and Environmental Health and Safety (EHS) systems, with a particular emphasis on sustainability in customer success strategies.