James Brookshire
About James Brookshire
James Brookshire serves as the Director of Customer Success at ComplianceQuest, where he leads a global team focused on enhancing client value and ROI. With extensive experience across various sectors, he specializes in building strategic customer relationships and optimizing operational processes.
Work at ComplianceQuest
James Brookshire has served as the Director of Customer Success at ComplianceQuest since 2020. In this role, he leads the global customer success team, focusing on accelerating time to value for clients and ensuring measurable ROI. His responsibilities include developing strategic relationships with customers to support their EQMS strategies. Brookshire's work is conducted remotely, allowing him to engage with clients worldwide.
Previous Experience in Customer Success
Before joining ComplianceQuest, James Brookshire held various positions in customer success and related fields. He worked at CloudSense as the Director of Customer Success for North America from 2017 to 2020. He also served as the Director of Customer Solutions at goTransverse for a brief period in 2017. His earlier roles include being a Senior Sales Engineer at CloudSense and a Senior Solutions Engineer at goTransverse, where he contributed to customer engagement and solution design.
Background in Technology and Project Management
James Brookshire has a diverse background in technology and project management. He worked at AT&T as an Implementation Manager for 11 years and held positions at DST Technologies and AMC Theatres, where he was involved in professional services and digital cinema initiatives. His experience also includes roles at TEKsystems and Birch Telecom, focusing on data security and project management.
Education and Expertise
James Brookshire studied at The University of Kansas, where he earned a degree in Biology from 1987 to 1991. He completed his high school education at Washington High School from 1983 to 1987. His expertise encompasses organization building and operational optimization, particularly in technology governance and business strategy. He specializes in IoT, OTT, and XaaS monetization models, aiding companies in maximizing their revenue through strategic planning.
Industry Experience
James Brookshire has extensive industry experience across various sectors, including telecommunications, media, healthcare, retail, and insurance. This diverse background enables him to understand and address the unique challenges faced by clients in these industries. His focus on developing strategic end-to-end relationships with customers has been a key aspect of his career, helping organizations achieve their goals effectively.