Melissa Leyland
About Melissa Leyland
Melissa Leyland is a Senior Customer Service Manager at ComplianceQuest, where she has worked since 2022. She has extensive experience in customer success and project management, previously holding roles at TruePoint Solutions, Intuit, and ETQ.
Current Role at ComplianceQuest
Melissa Leyland serves as the Senior Customer Service Manager at ComplianceQuest, a position she has held since 2023. Prior to this role, she worked as a Customer Success Manager at the same company, starting in 2022. In her current role, she focuses on enhancing customer satisfaction and ensuring effective service delivery.
Previous Experience at TruePoint Solutions
Before joining ComplianceQuest, Melissa worked at TruePoint Solutions as a Business Analyst in Project Management from 2019 to 2022. During her three years in this role, she contributed to various projects, emphasizing the development of efficient systems to address complex challenges.
Career Background at ETQ
Melissa's career includes significant experience at ETQ, where she held multiple positions from 2014 to 2019. She began as a Customer Service Representative and advanced to the role of Customer Success & Retention Manager. Her tenure at ETQ involved a strong focus on customer engagement and retention strategies.
Experience at Intuit and Monument Systems
Melissa worked at Intuit as a Senior Application Support Specialist from 2005 to 2008. She also spent time at Monument Systems LLC, where she held various roles including Senior Sales Consultant, Account Specialist, and Business Analyst in Research and Development from 2012 to 2014. These positions contributed to her extensive knowledge in customer service and project management.
Personal Interests and Hobbies
In her personal time, Melissa Leyland enjoys a variety of hobbies, including gardening, metalsmithing, and working on cars. She also participates in car shows, reflecting her interest in automotive culture. These activities provide her with a creative outlet and balance to her professional life.