Erikka Arno
About Erikka Arno
Erikka Arno is a Customer Success professional currently working at Comprehend PT, where she focuses on aligning user needs with business goals. She has a background in Cultural Anthropology and User Research, with previous experience at LeadIQ and the Institute for Field Research.
Current Role at Comprehend PT
Erikka Arno currently holds the position of Customer Success at Comprehend PT, a tech startup that specializes in developing an AI Medical scribe for physical therapy. Since joining in 2024, she has been involved in enhancing customer experiences and ensuring that user needs align with the company's product offerings. Her role emphasizes effective communication and collaboration with both customers and product teams.
Previous Experience at LeadIQ
Before her current role, Erikka Arno worked at LeadIQ as a User Experience Researcher from 2020 to 2023. During her three years in this position, she operated remotely from Buffalo, New York. Her responsibilities included conducting user research to inform product development and improve user experience. Additionally, she served as a User Experience Intern at LeadIQ for two months in 2020, where she gained foundational experience in user experience practices.
Educational Background in Cultural Anthropology
Erikka Arno studied Cultural Anthropology and earned a Bachelor of Arts (BA) from Michigan State University. Her academic journey also included study abroad programs at Christ University in Bangalore and University College Dublin, where she further explored cultural anthropology. This educational background has equipped her with a strong understanding of user perspectives and cultural contexts.
Certification in User Research and Design Thinking
Erikka Arno obtained a UX Certificate from Boise State University, focusing on User Research and Design Thinking. This certification has enhanced her skills in aligning user needs with business goals, enabling her to effectively bridge the gap between customers and product teams. Her expertise in user research contributes to her success in customer success roles.
Commitment to Customer Success
Erikka Arno is dedicated to bridging the gap between customers and product teams through innovative and straightforward approaches. Her commitment to understanding user needs and aligning them with business objectives is a key aspect of her professional philosophy. This focus on customer success drives her work at Comprehend PT and reflects her overall career trajectory.