Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is an Operations Manager at Concentrix with extensive experience in service delivery, customer relationship management, and operational efficiency.
Company
Gaurav Sharma is currently working at Concentrix as an Operations Manager. He started this role in 2019 and is based in Gurgaon, India. Concentrix is a global customer experience services and technologies company, providing a wide range of services to enhance client-business interaction.
Title
Gaurav Sharma holds the title of Operations Manager. His role involves overseeing and optimizing operations, ensuring the seamless delivery of services, and managing client relationships to uphold high standards of customer satisfaction.
Education and Expertise
Gaurav Sharma has an MBA in Marketing and Finance from IMT-Ghaziabad, obtained between 2006 and 2012. He also holds a Bachelor’s Degree in Business Administration and Management from JIMS, Kalka Ji, completed from 2003 to 2006. In addition, he possesses a Lean Six Sigma Green Belt Certification, underscoring his proficiency in process improvement and operational efficiency.
Career History
Gaurav Sharma has a diverse career history. He worked at AuthBridge Research Services as an Operations Manager (2017-2019), Nutriwel Health System India Pvt Ltd. as a Sales Operations Manager (2015-2016), and held various roles at Convergys India Services including Senior Team Leader (2014-2015), Team Leader Operations Sales (2012-2014), Sales and Compliance Coach (2010-2012), and Transaction Monitoring Evaluator (2009-2010). He started his career at Convergys as a Customer Care Officer and Senior Customer Care Officer (2006-2009).
Skills and Industry Focus
Gaurav Sharma has a skill set focused on Revenue & Profit Growth, demonstrating his ability to drive financial performance and business development. He has a demonstrated history in service delivery and customer relationship management (CRM), ensuring client satisfaction and operational efficiency. Additionally, Gaurav has a strong background in the health wellness and fitness industry, complementing his extensive experience in the BPO sector.