Zack Mertz
About Zack Mertz
Zack Mertz serves as the Vice President of Customer Operations at Concept3D Inc., where he oversees the Client Success and Production teams. He has extensive experience in 3D computer design and has held various roles in the industry since 1997.
Current Role at Concept3D
Zack Mertz serves as the Vice President of Customer Operations at Concept3D Inc., a position he has held since 2021. In this role, he oversees both the Client Success Team and the Production team. His responsibilities include ensuring customer satisfaction and streamlining operational processes to enhance service delivery. Mertz's leadership is focused on fostering innovation and implementing automation to improve efficiency within the organization.
Previous Experience at Concept3D
Prior to his current role, Zack Mertz worked at Concept3D Inc. as the Vice President of Design and Production from 2006 to 2022. During his 16-year tenure, he contributed to the company's growth and development in Denver, CO, and Minneapolis, MN. His experience in this position equipped him with extensive knowledge in managing production workflows and design processes.
Experience at SketchUp
Zack Mertz was employed at SketchUp from 2002 to 2006 as a SketchUp Trainer. During his four years in Boulder, CO, he provided training and support to users, helping them to effectively utilize the software for their design needs. This role contributed to his expertise in 3D computer design and customer engagement.
Educational Background
Zack Mertz studied Architecture at the University of Minnesota, where he earned a Bachelor of Science (BS) degree from 1997 to 2002. He also attended the University of Utah for one year, focusing on Architecture from 1999 to 2000. His educational background laid the foundation for his career in design and operations within the technology sector.
Professional Skills and Interests
Zack Mertz has a background in 3D computer design and experience as a Sales Engineer. He has managed teams globally, demonstrating his ability to lead diverse groups in various settings. Mertz is passionate about finding solutions through processes, innovation, and automation, which reflects his commitment to enhancing operational efficiency and customer satisfaction.