Gabriela Castillo
About Gabriela Castillo
Gabriela Castillo is a Virtual Service Desk Lead at Condé Nast, with a rich background in IT and project management, particularly within GlaxoSmithKline México, where she held various roles over 18 years. She specializes in statistical analysis and Agile methodologies, and has a strong focus on client relationships and team leadership.
Work at Condé Nast
Gabriela Castillo has been serving as the Virtual Service Desk Lead at Condé Nast since 2021. In this role, she is responsible for overseeing virtual service desk operations, ensuring efficient support for users. Her tenure at Condé Nast has allowed her to leverage her extensive experience in IT service management and project leadership.
Previous Experience at GlaxoSmithKline
Gabriela Castillo worked at GlaxoSmithKline México, S.A. de C.V. for over 18 years in various roles. She started as a Datawarehouse Analyst in 1999 and progressed to positions such as Project Leader, Project Manager, and Operation Service Manager LATAM. Her responsibilities included managing end-user services and shared services across Latin America, showcasing her ability to lead diverse teams and projects.
Education and Expertise
Gabriela Castillo holds a Licenciatura in Matemáticas Aplicadas y Computación from Universidad Nacional Autónoma de México, where she studied from 1990 to 1994. She specializes in statistical analysis and is proficient in tools such as Power BI and Performance Analytics. Additionally, she has significant expertise in Agile project management methodologies and the ITIL framework, which she applies to enhance IT service delivery.
Background in Systems Analysis
Before her extensive career at GlaxoSmithKline, Gabriela Castillo worked as a System Analyst at Aspel de México and as Consultora de Sistemas at Condor Innovation & Solutions. These early roles provided her with foundational skills in systems analysis and consulting, which have been integral to her subsequent positions in IT and project management.
Leadership and Team Management
Gabriela Castillo has a strong background in leading multicultural teams and managing matrix-based structures. Her experience in various leadership roles has equipped her with the skills necessary to build long-term client relationships based on trust, respect, integrity, and honesty. This focus on relationship-building is a key aspect of her professional approach.