Ash Hopkins
About Ash Hopkins
Ash Hopkins is a SaaS Support Specialist currently employed at Conexiom since 2020. With a background in technical support and customer service, he has previously worked at Netflash Internet Solutions and Manulife Financial, and has academic qualifications from the University of Waterloo.
Current Role at Conexiom
Ash Hopkins serves as a SaaS Support Specialist at Conexiom, a position held since 2020. In this role, Ash is responsible for providing technical support and assistance to clients using the company's software solutions. The focus is on ensuring customer satisfaction and resolving any issues that arise during the use of the platform.
Previous Experience at Netflash Internet Solutions
Prior to joining Conexiom, Ash worked at Netflash Internet Solutions as a Technical Support specialist from 2015 to 2020. Over the course of five years, Ash developed skills in troubleshooting and customer service, assisting clients with internet solutions and technical inquiries.
Background in Customer Service at Manulife Financial
Ash's career includes a role as a Customer Service Representative at Manulife Financial, where employment lasted from 2014 to 2015 for five months. This position involved direct interaction with customers, addressing their needs and providing information about financial services.
Education at University of Waterloo
Ash studied at the University of Waterloo, where a Bachelor of Arts (B.A.) was obtained in English. The studies spanned from 2010 to 2014, providing a foundation in communication and critical thinking skills relevant to various professional environments.
Social Service Worker Diploma from Medix School
Ash completed a Social Service Worker Diploma at Medix School from 2007 to 2008. This program equipped Ash with knowledge and skills applicable to social services, enhancing the ability to support individuals in various contexts.