Cindy Xayavong
About Cindy Xayavong
Cindy Xayavong serves as the Customer Enablement Program Director at Conexiom, where she has worked since 2024. She has a diverse background in customer success and project management, with experience in various roles at Conexiom and other educational institutions.
Current Role at Conexiom
Cindy Xayavong serves as the Customer Enablement Program Director at Conexiom, a position she has held since 2024. In this role, she focuses on enhancing customer engagement and ensuring successful program implementation. Her work is conducted in a hybrid setting in Kitchener, Ontario, Canada.
Previous Experience at Conexiom
Cindy Xayavong has held multiple roles at Conexiom prior to her current position. She worked as a Key Account Manager in Customer Success for three months in 2020. Following this, she served as an Implementation Program Manager from 2020 to 2022 and as an Implementation Program Director from 2022 to 2024. Additionally, she was a Customer Success Specialist from 2019 to 2020. Her experience at Conexiom includes leading implementation and onboarding projects for several Fortune 500 companies.
Education and Academic Background
Cindy Xayavong studied at the University of Waterloo, where she earned a Bachelor of Arts (BA) degree. Her academic focus included Honours Psychology, with minors in Human Resources Management and Legal Studies. She participated in a Co-operative Program during her studies, which lasted from 2013 to 2018.
Professional Experience in Education and Training
Cindy has a background in education and training, having worked at Humber College as an Instructional Technology Training Assistant in 2017. She also held positions at the University of Waterloo, including Undergraduate Teaching Assistant, Client Training and Support Specialist, and Guest Services Assistant. Additionally, she worked as a Learning Specialist at Sun Life Financial in 2016 and as an eLearning Designer at Seneca College from 2016 to 2018.
Project Management Expertise
Cindy Xayavong has extensive experience in project management, having managed projects across various customer tiers, including SMB, commercial, and enterprise. Her roles at Conexiom involved leading implementation and onboarding projects, showcasing her ability to handle diverse client needs and ensure successful outcomes.