Shaun Dawson
About Shaun Dawson
Shaun Dawson is a Senior Solutions Engineer with over eight years of experience in the tech industry, focusing on SaaS customer service and technical problem-solving. He holds multiple degrees, including a Bachelor of Science in Marketing and a Master of Arts in Communication and Media Studies.
Current Role at Confiant
Shaun Dawson serves as a Senior Solutions Engineer at Confiant Inc, a position he has held since 2020. In this role, he focuses on guiding and supporting integration partners in utilizing Confiant's APIs, SDKs, and webhooks. His work has contributed to enhancing integration processes, which resulted in a notable increase in the company's Net Promoter Score (NPS) to 86 in May 2022. His technical expertise and engineering skills are pivotal in driving successful outcomes for the company.
Previous Experience in the Tech Industry
Shaun Dawson has over eight years of experience in the tech industry, with a focus on SaaS customer service, technical problem-solving, and live video and ad operations. Prior to his current role at Confiant, he worked as a Support Engineer at HubSpot from 2019 to 2020, where he contributed to customer support initiatives. He also held the position of News Operations Manager at Vimeo from 2015 to 2019, where he managed various operational aspects.
Educational Background
Shaun Dawson has a diverse educational background. He studied at Florida International University, where he earned a Bachelor's degree in Computer Science from 2023 to 2025. He also holds a Bachelor of Science in Marketing from Park University. Additionally, he completed an Advanced Filmmaking Conservatory at the Digital Film Academy from 2013 to 2014. Shaun furthered his education with a Master of Arts in Communication and Media Studies from the New York Institute of Technology, which he completed from 2011 to 2013.
Certifications and Skills
Shaun Dawson holds certifications from Florida International University in 'Leadership Agility' and 'Thinking and Communicating with Data'. These certifications have enhanced his leadership and analytical skills, contributing to his effectiveness in his current role. His combination of software development, customer support, and technical guidance underpins his approach to driving success as a Senior Solutions Engineer.