Thomas Kim
About Thomas Kim
Thomas Kim is a Solutions Engineer with a background in Business Management and Marketing from Stony Brook University. He has held various roles in customer success and client support at companies such as Confiant Inc and Kantar Media.
Current Role at Confiant
Thomas Kim currently serves as a Solutions Engineer at Confiant Inc, a position he has held since 2021. In this role, he focuses on providing technical solutions and support to clients, ensuring their needs are met effectively. His experience in customer success and account management contributes to his ability to address complex client requirements and enhance user satisfaction.
Previous Experience at Confiant
Prior to his current role, Thomas Kim worked at Confiant Inc as a Senior Customer Success Manager from 2020 to 2022. In this capacity, he was responsible for managing client relationships and ensuring successful implementation of Confiant's solutions. He also served as a Customer Success Manager from 2018 to 2020, where he developed strategies to improve customer engagement and retention.
Experience at Kantar Media
Thomas Kim held multiple positions at Kantar Media. He worked as an Account Services | Client Support Representative from 2014 to 2018, where he provided support to clients and assisted in account management. He then transitioned to the role of Client Success Manager from 2017 to 2018, focusing on enhancing client satisfaction and driving successful outcomes.
Education and Expertise
Thomas Kim earned a Bachelor of Science (B.S.) degree in Business Management with a specialization in Marketing from Stony Brook University. He studied from 2009 to 2013, gaining foundational knowledge in business principles and marketing strategies, which supports his professional roles in customer success and solutions engineering.
Early Career as Brand Ambassador
Thomas Kim began his professional career as a Brand Ambassador at Alure Home Improvements, where he worked for three months in 2013. This role involved promoting the brand and engaging with potential customers, providing him with early experience in customer interaction and brand representation.