Ahmed M
About Ahmed M
Ahmed M is a Senior Service Delivery Excellence and Program Manager with extensive experience in IT service management and program delivery across the EMEA region. He has held key positions in various organizations, including Dell, ZAHARA GROUP, and CNS Middle East, and possesses a Master's degree in Information Technology.
Current Role and Responsibilities
Currently, Ahmed M serves as a Senior Service Delivery Excellence and Program Manager at a confidential organization since 2019. In this role, he oversees the P&L responsibility for various business units, ensuring financial health and strategic growth. He is responsible for developing strategies and roadmaps for both government and private organizations, focusing on enhancing client engagement and experience. His work involves managing cyber delivery and program management for clients across the EMEA region.
Previous Experience
Ahmed M has a diverse professional background. He worked at Dell as an Information Technology Support Specialist from 2009 to 2010 in India, where he gained foundational IT support skills. He then served as Group IT Head at ZAHARA GROUP from 2010 to 2016 in the GCC, managing both onsite and offshore teams. Following this, he worked at CNS Middle East as Team Lead for Managed Services & IT Operations from 2016 to 2019 in the United Arab Emirates, further developing his expertise in IT operations.
Educational Background
Ahmed M holds a Master of Information Technology from William Carey University. He also earned a Bachelor of Technology (B.Tech.) in Computer Science & Engineering from Jawaharlal Nehru Technological University. His educational qualifications provide a strong foundation for his extensive experience in IT service delivery and program management.
Specializations and Skills
Ahmed M specializes in cyber defense products as a service, integrating these solutions into client offerings. He has extensive experience in governance, risk, and compliance management for large enterprise clients. His expertise includes developing go-to-market strategies and driving technical innovations in service delivery, which are essential for enhancing client satisfaction and operational efficiency.
Leadership and Client Engagement
In his current role, Ahmed M leads initiatives focused on client engagement at all levels. He emphasizes the importance of enhancing the client experience through effective communication and service delivery. His leadership style is geared towards fostering collaboration among teams to ensure seamless IT service and quality management.