Anass Atbil
About Anass Atbil
Anass Atbil is a team supervisor currently working at a confidential company in Casablanca, where he has managed a team of 15 agents since 2022. He has a background in team management and customer service, with previous roles at Webhelp and Xceed.
Work at Confidential
Anass Atbil has been employed at Confidential as a Superviseur d’équipe since 2022. In this role, he manages a team of 15 agents in Casablanca and its surrounding areas. His responsibilities include overseeing team operations, conflict resolution, and ensuring professional management of team dynamics. His experience in this position has contributed to the effective functioning of the team.
Previous Experience at Webhelp
Anass Atbil has held multiple roles at Webhelp. He worked as a Conseiller commercial from 2019 to 2020 in Agadir, Souss-Massa, Maroc. He later served as a Coach d'équipe from 2020 to 2021, also in Agadir. In 2021, he transitioned to the role of Superviseur d’équipe for a period of 9 months. His tenure at Webhelp allowed him to develop skills in team management and customer service.
Education and Expertise
Anass Atbil studied at ALX Academy, focusing on Salesforce Administrator from 2023 to 2024. This program has equipped him with knowledge relevant to customer relationship management and team coordination. Additionally, he has completed various training programs that emphasize team management and communication, enhancing his professional capabilities.
Background in Telecommunications
Anass Atbil has a background in telecommunications, having implemented effective work processes that improved team performance in a call center environment. His experience includes working as a Team Leader at Xceed from 2018 to 2019 and as a Conseiller service technique Back office at INTELCIA from 2017 to 2018. These roles contributed to his understanding of operational efficiency and customer service.
Early Career Experience
Anass Atbil began his career as an Industrial Maintenance Technician at Wide IT Consulting & Services from 2014 to 2015. He also worked as a Conseiller service technique at Webhelp from 2016 to 2017. These early roles provided him with foundational skills in technical support and maintenance, which have been beneficial in his subsequent positions.