Anu K
About Anu K
Anu K is a ServiceNow Developer with extensive experience in customizing case routing and UI for agent workspace, and implementing GRC modules. They have worked on over 100 custom integrations with various security and IT management tools and have held positions at Merrill Lynch and DXC Technology before their current role.
Current Position as ServiceNow Developer
Currently, Anu K works as a ServiceNow Developer at a confidential organization since 2022. This role is performed remotely. Anu has been involved in implementing proactive case flows by creating alert rules that automatically generate cases from alerts in Customer Service Management (CSM) and IT Service Management (ITSM). Anu's responsibilities also include configuring HR services with customizations on forms and developing dashboards and reporting tailored to requirements in the HRSD and ITSM modules.
Previous Experience in ServiceNow Development
Anu K has a solid background in ServiceNow development, having worked at Merrill Lynch as a ServiceNow Developer/Admin from 2013 to 2015. Following this, Anu joined DXC Technology as a ServiceNow Developer from 2015 to 2019. During these roles, Anu streamlined the ServiceNow Demand Management process and managed the release lifecycle in IT Business Management (ITBM). Anu also gained experience in IT Asset Management life cycles, overseeing processes from purchase orders to the retirement or scrapping of hardware assets.
Education and Qualifications
Anu K holds a Bachelor's degree from Brooklyn College, where studies were completed from 2009 to 2011. Anu further pursued a Master's degree in Software Development at Grand Canyon University, with studies ongoing from 2020 to 2024. This educational background provides a strong foundation for Anu's expertise in ServiceNow development and related technologies.
Technical Skills and Expertise
Anu K possesses extensive experience in customizing case routing and user interface for agent workspace within ServiceNow. This includes configuring Service Level Agreement (SLA) definitions, case routing and assignment, assignment workbench, and escalation management. Anu has hands-on experience with over 100 custom integrations with various security and IT management tools, including Qualys, Kenna, Tenable, and Crowdstrike. Additionally, Anu has worked on advanced Security Incident Management and Vulnerability Response configurations.
Project Management and Development Experience
Anu K has significant experience in Project Portfolio Management (PPM) within IT Business Management (ITBM) and Service Portfolio Management (SPM). Anu has created and migrated MPP files and built an Idea portal with custom widgets for release management updates. Anu's technical skills extend to working with self-service portals using technologies such as Jelly Script, HTML, CSS, Bootstrap, AngularJS, and UI Macros, showcasing a comprehensive skill set in both development and project management.