Ashitha Gonsalves
About Ashitha Gonsalves
Ashitha Gonsalves is a Team Leader in Sales & Service with extensive experience in warehouse operations and customer service. She has held positions at DAFNIA and Fractal Systems, where she focused on inventory management and enhancing customer experience.
Current Role at Confidential
Ashitha Gonsalves has been serving as Team Leader in Sales & Service at Confidential since 2021. In this role, she oversees sales operations and service delivery, focusing on enhancing customer satisfaction and driving revenue growth. Her leadership is instrumental in guiding her team to meet targets and improve overall service quality.
Previous Experience at DAFNIA
Prior to her current position, Ashitha Gonsalves worked as a Technical Coordinator at DAFNIA from 2015 to 2019 in Dubai. During her four years there, she provided leadership in the safe storage and dispatch of goods. Her efforts contributed to the efficiency of warehouse operations, ensuring that logistics processes were streamlined.
Role at Fractal Systems
From 2019 to 2021, Ashitha Gonsalves held the position of Technical Manager at Fractal Systems in the UAE. In this capacity, she led initiatives aimed at reducing sub-rental expenses through effective inventory management. Additionally, she implemented strategies to enhance customer experience by addressing issues and complaints efficiently.
Educational Background
Ashitha Gonsalves studied at Vivekananda College, where she earned a Bachelor of Engineering (B.E.) in Electronics and Communications Engineering from 2008 to 2012. Earlier, she attended St. Aloysius College for one year in 2007-2008, where she studied PCMB, laying a foundation for her technical knowledge.
Key Contributions and Initiatives
Throughout her career, Ashitha Gonsalves has played a significant role in collaborating with business development teams to increase service revenue. She has conducted quarterly billing checks and inventory audits, ensuring financial accuracy and accountability within the organizations she has worked for.