Avdesh Chauhan
About Avdesh Chauhan
Avdesh Chauhan is an IT Manager with extensive experience in IT service management and operations. He has previously held a leadership role at Encore Capital Group and currently oversees IT operations at a confidential organization.
Work at Confidential
Avdesh Chauhan has been serving as an IT Manager at Confidential since 2021. In this role, he provides leadership and support for IT Operations Managers and Service Owners, particularly on topics related to the IT service portal. His responsibilities include developing and reporting on key service-level metrics to ensure compliance with quality standards. Chauhan also oversees asset inventory management for the India site, which includes managing desktops, laptops, printers, Avaya phones, and other hardware accessories.
Previous Experience at Encore Capital Group
Prior to his current position, Avdesh Chauhan worked at Encore Capital Group from 2015 to 2021 as the Information Technology Service Desk Team Lead. During his six years in this role, he managed the migration of the ticketing tool from Zendesk to Manage Engine. He also led the migration of the Global Service Desk to New Zealand and Australia, demonstrating his capability in managing significant IT transitions.
Education and Expertise
Avdesh Chauhan studied at Mahatma Jyotiba Phule (MJP) Rohilkhand University. His educational background supports his expertise in IT management and operations. He has completed a role-based access control (RBAC) audit for his organization, showcasing his skills in compliance and security within IT frameworks.
IT Operations and Compliance
In his current role, Avdesh Chauhan works closely with cybersecurity and IT controls to ensure compliance with user identity processes. His focus on compliance and quality standards is evident in his development and reporting of key service-level metrics. This ensures that the IT operations align with organizational requirements and industry standards.