Avinash Singh
About Avinash Singh
Avinash Singh is a Major Incident Manager with experience in incident management and service desk roles across various companies in India. He has a background in computer applications and has been involved in continuous improvement initiatives within his field.
Current Role as Major Incident Manager
Currently, Avinash Singh serves as a Major Incident Manager at a confidential organization since 2020. His role involves chairing major incident management bridges, which ensures effective communication with stakeholders during critical incidents. He works remotely from Delhi, India, and has been instrumental in managing incidents to minimize disruption and maintain operational efficiency.
Previous Experience in Major Incident Management
Avinash Singh previously worked at Amdocs as a Major Incident Manager from 2017 to 2019 in Pune, India. In this position, he was responsible for overseeing incident management processes and ensuring timely resolution of major incidents. His experience in this role contributed to his expertise in managing high-pressure situations and coordinating with various teams.
Career as Service Desk Analyst
Avinash Singh began his career as a Service Desk Analyst at Systems Plus Transformations in Pune, Maharashtra, India, from 2014 to 2015. He then continued in a similar role at Teleperformance from 2015 to 2016 in Indore, Madhya Pradesh, India. These positions provided him with foundational skills in IT support and incident management, which he later applied in his major incident management roles.
Education and Academic Background
Avinash Singh studied at SunRise University in Alwar, where he completed a Bachelor of Computer Applications (BCA) from 2011 to 2014. This academic background equipped him with essential knowledge in computer applications and software development, laying the groundwork for his career in IT and incident management.
Volunteer Experience and Skills Development
Avinash Singh has volunteered for three years, during which he gained a strong understanding of the software development lifecycle. This experience has enhanced his skills in incident management and contributed to his ability to conduct root cause analyses and trend analysis, driving continuous improvement in processes.