Candice R.
About Candice R.
Candice R. is a Customer Success Operations Manager with three years of experience at Confidential. She has a background in customer support and success, having previously worked at Burt's Bees Baby and Diageo, and holds a degree in Philosophy from Whittier College.
Current Role at Confidential
Candice R. has been serving as the Customer Success Operations Manager at Confidential since 2021. In this role, she focuses on enhancing customer satisfaction and operational efficiency. Her responsibilities include developing customer success plans that align with the operational goals of executive leadership teams. Candice works remotely from the United States, contributing to the company's objectives through strategic planning and execution.
Previous Experience at Burt's Bees Baby
Candice R. worked at Burt's Bees Baby for four years, holding two key positions. She started as a Customer Support Specialist from 2017 to 2019, where she provided direct support to customers. She then advanced to the role of Customer Success Team Lead from 2019 to 2021, where she collaborated with leadership to identify areas for coaching improvement based on customer feedback. Her efforts contributed to a significant customer satisfaction rate.
Educational Background
Candice R. studied at Whittier College, where she achieved a degree in Philosophy. She also completed her high school education at High Point High School, earning a High School Diploma. Her academic background provides her with critical thinking skills that she applies in her professional roles.
Professional Skills and Contributions
Candice R. has a proven track record in customer success operations. She has mapped customer journeys and led teams to achieve a 74% customer satisfaction rate. Additionally, she has created cross-functional data for stakeholder review, enhancing decision-making processes within her organization. Her ability to develop customer success plans showcases her alignment with executive leadership goals.
Early Career at Diageo
Candice R. began her career at Diageo as a Receptionist/Admin. Assistant in 2017. During her two-month tenure in Norwalk, CT, she gained valuable administrative experience that contributed to her professional development. This early role laid the groundwork for her subsequent positions in customer support and success.