Charles Schuck Iii
About Charles Schuck Iii
Charles Schuck III is an EMS Service Desk Systems Administrator with extensive experience in IT security and support. He has worked for various companies, including 3M and Deloitte, and holds a Bachelor's degree in Information Systems.
Current Position at Confidential
Charles Schuck III serves as an EMS Service Desk Systems Administrator at Confidential, a role he has held since 2023. In this position, he is responsible for managing service desk operations, ensuring efficient support for end-users, and maintaining system integrity. His expertise in IT support and systems administration contributes to the overall effectiveness of the service desk.
Professional Experience in IT Support
Charles has a diverse background in IT support, having worked in various roles across multiple organizations. His previous positions include IT Security Analyst at 3M, Helpdesk Support Admin at Aldevron, and Desktop Support Analyst at Bilfinger. He has extensive experience in troubleshooting, repairing servers, and providing technical support for both PCs and Mac computers.
Educational Background
Charles studied General Studies at Saint Paul Central from 1990 to 1993, achieving his high school diploma. He later attended ITT, where he earned a Bachelor's degree in Information Systems from 2014 to 2016. Additionally, he completed one year of studies at Highland Park Senior High School from 1989 to 1990.
Technical Skills and Expertise
Charles possesses extensive technical skills, particularly in auditing networks and systems for security vulnerabilities. He has installed and maintained Small Business Server versions 2012, 2016, and 2019. His proficiency includes using various ticketing systems such as ServiceNOW and Zendesk, as well as remote tools like TeamViewer and Dameware. He is also skilled in Active Directory for user management and application deployment.
Commitment to Professional Development
Charles is committed to staying updated with the latest industry trends and technologies. He actively seeks to provide innovative solutions in his work, ensuring that he remains knowledgeable about advancements in IT and cybersecurity. This dedication to professional development enhances his ability to deliver effective IT services.