Cherry Ipe Cherian
About Cherry Ipe Cherian
Cherry Ipe Cherian is an Agile Scrum Master and Project Controller at Digital Bank UAE, with extensive experience in digital banking operations and project management. He has worked in various roles in the technology sector, including business analysis and software engineering, and holds a Bachelor of Technology in Information Technology.
Current Role at Confidential
Cherry Ipe Cherian serves as an Agile Scrum Master and Project Controller at a digital bank in the UAE since 2021. In this role, she manages production and User Acceptance Testing (UAT) incidents in digital banking applications. She ensures seamless operations across various departments, including compliance and payments. Additionally, she has integrated Altitude contact center solutions to enhance digital banking operations.
Professional Experience
Cherry has accumulated extensive experience in various roles within the technology and banking sectors. Before her current position, she worked as a Business Analyst and Certified Scrum Master at Prime CTS for eight years, starting in 2016. Her previous roles include Account Executive at Applexus Technologies, Software Engineer at CCS Technologies Pvt. Ltd, and Business Development Executive at Pivot Systems. In these positions, she reported directly to senior executives and was responsible for defining project deliveries and plans.
Education and Expertise
Cherry Ipe Cherian earned her Bachelor of Technology (B.Tech.) in Information Technology from Amal Jyothi College of Engineering, affiliated with Mahatma Gandhi University, from 2006 to 2010. She also completed her secondary education at GBHSS Kottayam. Her educational background has equipped her with the technical skills necessary for her roles in project management and digital banking.
Key Contributions
In her current role, Cherry has played a significant part in designing IVR call flows and MS CRM USD design aimed at improving customer service. She has served as the primary point of contact for liaising with TCS BaNCS, L2, and L3 teams to resolve issues in digital banking applications. Additionally, she has maintained Root Cause Analysis (RCA) reports for all P1 incidents, ensuring compliance with agreed templates and timelines.