Débora Santos
About Débora Santos
Débora Santos is a Senior Customer Success Analyst with over 15 years of experience in customer relationship management. She has held various roles in marketing and customer service across several companies, demonstrating expertise in managing large B2B accounts and handling public tenders.
Current Position at Confidential
Débora Santos currently serves as an Analista de Customer Sucess Sênior at Confidential, a role she has held since 2021. In this position, she focuses on enhancing customer satisfaction and ensuring effective management of customer relationships. Her responsibilities include collaborating with various departments such as editorial, administrative, financial, logistical, purchasing, and educational to streamline processes and improve service delivery.
Previous Work Experience
Débora Santos has accumulated over 15 years of experience in customer relationship management across various companies. She has held several positions, including Analista Comercial Sênior at Rentokil Initial from 2018 to 2019, Gerente Comercial at Pense Informatica Ltda from 2013 to 2014, and Líder de Customer Service Sênior at Staples from 2014 to 2017. Her earlier roles include working as a Representante Comercial Interno at Brady Corporation and an Analista de Atendimento at Catho.
Education and Expertise
Débora Santos studied at Universidade Paulista, where she earned a degree in Marketing from 2012 to 2014. She furthered her education at Senac Brasil, achieving a Pós Graduação em Gestão de Relacionamento com o Cliente from 2017 to 2018. Her educational background complements her extensive experience in managing large B2B accounts and handling public tenders and auctions.
Skills and Specializations
Débora Santos possesses expertise in customer satisfaction, KPI monitoring, and sales order processing for educational projects through non-competitive bidding processes. She specializes in the analysis of sales portfolios and contract management from end to end. Her strong focus on customer success is evident in her ability to interpret public notices and documents related to public tenders.
Career Progression
Débora Santos began her career in customer service and marketing roles, starting as an Assistente de Marketing at Pense Informatica Ltda in 2012. She progressed to various managerial and senior analyst positions, demonstrating her capability in customer service and commercial analysis. Her career reflects a steady advancement through roles that emphasize customer relationship management and operational efficiency.