Ferry Wilmer Gabriel
About Ferry Wilmer Gabriel
Ferry Wilmer Gabriel is a QA and Operations Manager with over 10 years of experience in the Business Process Outsourcing (BPO) industry. He has held various roles in customer success and operations management across multiple companies, including Red Piranha and TeleTech.
Current Role as QA and Operations Manager
Ferry Wilmer Gabriel currently serves as the QA and Operations Manager at Confidential, a position he has held since 2020. In this role, he is responsible for conducting program management and managing account escalations. He focuses on increasing client adoption, retention, and satisfaction, ensuring that customer needs are effectively communicated across various departments within the organization.
Experience in Business Process Outsourcing
Ferry Wilmer Gabriel has over 10 years of experience in the Business Process Outsourcing (BPO) industry. His career includes various roles that emphasize customer success and operational management. He has worked with several organizations, including TeleTech, where he served as a Sales Champion, and ReferralCandy, where he was a Customer Success Manager. His experience spans multiple countries, including Australia and Singapore.
Previous Positions and Responsibilities
Ferry has held several significant positions in his career. He worked at Red Piranha as a Customer Success Manager for 7 months in Australia and at BioMark as Head of Operations in the Philippines for 3 months in Singapore. He also served as a Senior Managing Principal at Salesify for 2 years and as a Customer Success Manager at Ematic Solutions for 7 months in Singapore. In these roles, he established trusted relationships with clients and worked on achieving critical goals and key performance indicators.
Educational Background in Computer Science
Ferry Wilmer Gabriel studied at Central Colleges of the Philippines, where he earned a Bachelor's degree in Computer Science from 1998 to 2001. This educational background has provided him with a strong foundation in technology and operations, which he has applied throughout his career in the BPO industry.