Franz L.
About Franz L.
Franz L. is an experienced HR/Recruitment Manager currently working in Australia. With a solid background in human resources across various roles in the BPO and retail industries, he has developed expertise in recruitment processes and employee engagement.
Current Role as HR/Recruitment Manager
Franz L. currently serves as an HR/Recruitment Manager at a confidential organization in Australia. He has held this position since 2022. In this role, he manages various recruitment processes, focusing on a diverse range of roles, including editors, proofreaders, transcribers, quality auditors, writers, and software developers.
Previous Experience at Convergys
Franz L. has extensive experience with Convergys, where he worked in various capacities from 2006 to 2016. His roles included Customer Service Representative, Customer Service Team Lead, Human Resources Generalist, Senior Human Resources Generalist, and Human Resources Business Partner (HR Manager). His tenure at Convergys spanned over a decade and included significant responsibilities in human resources and customer service.
Experience at SM Supermalls
Franz L. worked as a Senior Human Resources Manager at SM Supermalls from 2017 to 2022. His responsibilities included overseeing HR functions in Region VIII - Eastern Visayas, Philippines. This position contributed to his strong background in labor relations and employee engagement within the retail industry.
Educational Background
Franz L. studied at Cebu Normal University, where he earned a Bachelor of Science in Social Science from 2002 to 2006. He is currently pursuing a Master of Business Administration (M.B.A.) at the University of San Carlos, a program he has been enrolled in since 2015.
Skills and Expertise
Franz L. possesses skills in coaching and leadership, particularly within contact centers. He has a strong background in labor relations and employee engagement, which enhances his effectiveness in human resources roles. His expertise includes managing recruitment processes across various sectors, demonstrating versatility in his HR capabilities.