Karabi Roy
About Karabi Roy
Karabi Roy is a Senior Process Specialist in Fraud with over 12 years of experience in the financial services industry. She has held various roles in customer service and fraud prevention, working for notable companies such as HSBC, J.P. Morgan, and EY.
Current Role as Senior Process Specialist
Currently, Karabi Roy serves as a Senior Process Specialist in the Fraud department at a confidential organization in Bengaluru, Karnataka, India. She has held this position since 2022. In her role, she focuses on ensuring compliance with FCA guidelines while addressing customer disputes and fraud issues. Her responsibilities include overseeing fraud application verification and chargeback processes, contributing to the organization's efforts in fraud prevention and operational excellence.
Professional Experience in Financial Services
Karabi Roy has over 12 years of experience in the financial services industry, with a strong background in customer service, fraud prevention, and operations. She has worked in various roles, including as a Personal Banker at HSBC Retail Banking and Wealth Management from 2007 to 2010, and as a Customer Service Specialist at HSBC from 2011 to 2014. Additionally, she has held positions at J.P. Morgan as a Senior Fraud Specialist II and at EY as a Senior Finance Analyst.
Educational Background
Karabi Roy completed her Bachelor of Science (BSc) in Bioscience from Calcutta University, studying from 2002 to 2005. She further enhanced her skills by studying CRM at Atos India Private Ltd., where she achieved SAP certification in 2014. Additionally, she is a Microsoft Certified Technology Specialist, having studied Excel and Advanced Excel from 2014 to 2015.
Previous Roles and Responsibilities
Throughout her career, Karabi Roy has held various positions that contributed to her expertise in customer service and fraud management. She worked as a Customer Service Assistant at Jet Airways from 2006 to 2007 and as an Affluent Customer Relationship Manager at Fullerton Securities & Wealth Advisors Ltd. from 2017 to 2018. Her experience also includes training, mentoring, and coaching within the financial services sector, showcasing her commitment to process excellence and quality assurance.
Skills and Expertise in Fraud Prevention
Karabi Roy possesses in-depth expertise in fraud application verification, chargeback processes, and fraud investigation. Her experience in the financial services sector has equipped her with the skills necessary to effectively manage fraud-related issues. She is dedicated to maintaining high standards of compliance and operational integrity in her work, ensuring that customer disputes are resolved efficiently.