Kartik Sharma
About Kartik Sharma
Kartik Sharma is a Senior Technical Specialist with a background in Information Technology and extensive experience in team management and client service level agreement (SLA) management. He has worked for notable companies including Wipro Limited and Frontizo Business Services, and holds certifications from Cisco and AWS.
Current Role as Senior Technical Specialist
Kartik Sharma currently holds the position of Senior Technical Specialist at a confidential organization in Sahibzada Ajit Singh Nagar, Punjab, India. He has been in this role since 2021. In this capacity, he specializes in implementing complex infrastructure roll-out projects, ensuring that quality standards and service norms are met. His responsibilities include managing and leading teams to achieve critical IT infrastructure goals while minimizing downtime.
Professional Experience at Wipro Limited
Prior to his current role, Kartik Sharma worked at Wipro Limited as a Desktop Engineer from 2015 to 2019 in Chandigarh, India. During his four years at Wipro, he developed skills in technical support and client service, contributing to the overall effectiveness of the team. His experience at Wipro laid the foundation for his future roles in technical support and infrastructure management.
Experience at Frontizo Business Services
Kartik Sharma served as a Technical Support Engineer at Frontizo Business Services Private Limited from 2019 to 2021 in Panchkula, Haryana, India. In this role, he focused on providing technical assistance and support, further enhancing his expertise in client service and technical problem-solving. His time at Frontizo contributed to his understanding of client SLA management and team cooperation.
Education and Certifications
Kartik Sharma earned his Bachelor of Technology (BTech) degree in Information Technology from Punjab Technical University, Jalandhar, completing his studies from 2013 to 2017. He holds certifications from Cisco and AWS, which demonstrate his expertise in networking and cloud services. This educational background, combined with his certifications, supports his technical proficiency in various platforms.
Technical Skills and Expertise
Kartik Sharma possesses extensive knowledge of various technical platforms, including AVOXI, Ring Central, Grandstream, Cisco, and Microsoft. His strong focus on team management and client SLA management ensures that performance standards and customer satisfaction are maintained. His ability to identify and implement strategies for building team effectiveness is a key aspect of his professional skill set.