Mahmoud Atef
About Mahmoud Atef
Mahmoud Atef is the Chief Executive Officer at Hiddengemsegypt and has held various leadership roles in customer relations and operations across multiple companies. With a background in data-driven customer engagement strategies, he focuses on enhancing business performance through human-centric solutions.
Current Role at Confidential
Mahmoud Atef serves as the Chief Executive Officer at Confidential since 2023. In this role, he oversees the strategic direction and operational management of the organization. His leadership focuses on enhancing customer engagement and driving business growth through innovative solutions.
Previous Experience at UX Centers
Mahmoud Atef held multiple positions at UX Centers, including Corporate Executive Customer Relations Operations Manager and Contact Center Operations Manager. His tenure spanned from 2019 to 2022, during which he contributed to improving customer service operations and implementing effective management strategies.
Experience at Teleperformance
Mahmoud Atef worked at Teleperformance from 2015 to 2019, where he progressed from a Contact Center Agent to a Contact Center Supervisor. His experience at Teleperformance involved managing customer interactions and enhancing service delivery within the contact center environment.
Educational Background
Mahmoud Atef earned a Bachelor's degree in Business/Commerce from Cairo University, completing his studies from 2009 to 2013. He also attended the University of Michigan for a brief period in 2023, furthering his knowledge in business strategies and customer experience.
Focus on Customer Engagement Strategies
Mahmoud Atef emphasizes the importance of customer engagement through data-driven insights and human-centric approaches. He aims to design comprehensive customer journey maps and utilize predictive analytics to enhance business strategies and empower organizations.