Meshaal Almut AI Re
About Meshaal Almut AI Re
Meshaal Almut AI Re is a Service Desk Analyst with over six years of experience in technical support at Tier 1 and Tier 2 levels. He holds a Bachelor's degree in Information Science from Imam Muhammad ibn Saud Islamic University and is a certified trainer in ITIL 4 and IT support courses.
Current Role as Service Desk Analyst
Currently, the individual works as a Service Desk Analyst at a confidential organization in Saudi Arabia. They have held this position since 2022, contributing to the technical support team by providing assistance at both Tier 1 and Tier 2 levels. Their role involves addressing user inquiries and resolving technical issues, ensuring efficient service delivery.
Professional Experience in Technical Support
With over 6 years of experience in technical support, the individual has developed a robust skill set in troubleshooting and problem resolution. Their background includes extensive work in providing in-depth technical assistance, which has equipped them with the ability to handle a variety of IT-related challenges effectively.
Education and Expertise in Information Science
The individual earned a Bachelor's degree in Information Science/Studies from Imam Muhammad ibn Saud Islamic University, completing their studies from 2010 to 2015. This educational background has provided a strong foundation in information management and technology, enhancing their capabilities in the IT field.
Certification and Training Qualifications
The individual is a certified trainer with the Technical and Vocational Training Corporation. They specialize in training ITIL 4 and IT support courses, demonstrating their commitment to professional development and knowledge sharing within the IT community.
Knowledge of ITSM Practices
The individual possesses strong knowledge of IT Service Management (ITSM) practices, particularly with ManageEngine Solutions. This expertise enables them to implement effective IT support strategies and improve service delivery within their organization.