Mohammad Shbeita(itil Expert)
About Mohammad Shbeita(itil Expert)
Mohammad Shbeita is an ITIL expert and currently serves as the TS Site Service Lead in Dubai, United Arab Emirates. He has extensive experience in IT service delivery and strong interpersonal skills, which enhance his ability to build relationships with clients and colleagues.
Current Role at Confidential
Currently, Mohammad Shbeita serves as the TS - Site Service Lead at a confidential organization in Dubai, United Arab Emirates. He has held this position since 2021, contributing to the management and delivery of technical services. His role involves overseeing site operations and ensuring that service delivery aligns with organizational standards.
Previous Experience in IT Service Delivery
Prior to his current role, Mohammad worked at Al Ghurair as the IT Service Delivery Lead from 2017 to 2021. During his four years in this position, he focused on enhancing service delivery processes and improving client satisfaction. His experience in this role equipped him with valuable skills in managing service delivery teams and client relationships.
Educational Background in Software Engineering
Mohammad Shbeita studied Software Engineering at Zaytoonah Private University from 2005 to 2008, where he earned a B.Sc. / B.A. degree. This educational foundation provided him with essential knowledge in software development and IT service management, which he has applied throughout his career.
Technical Skills and ITIL Expertise
Mohammad possesses hands-on experience in implementing ITIL V3 best practices, which are essential for effective IT service management. His expertise includes the documentation and implementation of service improvement programs, enhancing operational efficiency and service quality across various roles.
Career Progression in IT Support Roles
Mohammad's career in IT began with a trainee position in database administration at United Business Applications from 2008 to 2009. He then progressed to roles such as Technical Support Engineer at Net Service and Team Lead - Service Desk at Smartworld. His diverse experience in technical support and service management has contributed to his current expertise.