Mona Reed
About Mona Reed
Mona Reed is a System Administrator with a Bachelor of Arts in Environmental Studies and Planning from Sonoma State University. She has extensive experience in IT management, including roles at Alameda County, SolarCity, and Tesla, and currently works remotely in the San Francisco Bay Area.
Work at Confidential
Mona Reed has been employed as a System Administrator at Confidential since 2020. In this role, she operates remotely from the San Francisco Bay Area. Her responsibilities include managing IT infrastructure and ensuring system reliability. She has developed processes for onboarding and offboarding employees, contributing to the overall efficiency of the IT department.
Education and Expertise
Mona Reed holds a Bachelor of Arts (BA) in Environmental Studies and Planning from Sonoma State University. Her educational background provides her with a solid foundation in both technical and environmental aspects, enhancing her capabilities in system administration and IT management.
Background in IT Support
Mona Reed has extensive experience in IT support roles. She worked as a Technical Support Engineer at SolarCity from 2014 to 2017, where she provided technical assistance and developed solutions for network issues. Additionally, she served as a Technical Support Specialist at Tesla for three months in 2017, and as an IT Support Engineer at Marqeta, Inc. for three months in 2020.
Achievements in Security Management
Mona Reed has resolved security incidents using Microsoft 365 Defender and managed domain modifications, including DKIM, DNS, SPF, and DMARC. She has also federated LastPass and Adobe to enhance security and user management, demonstrating her commitment to maintaining a secure IT environment.
Experience with IT Systems and Tools
Throughout her career, Mona Reed has managed VMware ESXi/vSphere and Windows Servers from 2008 to 2012. She configured an IT Ticketing System using FreshDesk and integrated Clumio as a backup and migration tool. Additionally, she designed file backup solutions using Azure Storage, showcasing her proficiency in various IT systems and tools.