Muhammad Usman
About Muhammad Usman
Muhammad Usman is a Manager of Customer Support Services with a diverse background in business development, customer success, and software engineering. He has held various roles across multiple companies, including positions in the United Kingdom and the United States, and has experience in managing client relationships and administrative tasks.
Current Role as Manager Customer Support Services
Muhammad Usman currently holds the position of Manager Customer Support Services at Confidential, where he has been employed since 2024. His role involves overseeing customer support operations and ensuring client satisfaction. He works remotely from New Jersey, United States, and is responsible for managing a team that addresses customer inquiries and resolves issues efficiently.
Previous Experience in Customer Support and Business Development
Prior to his current role, Muhammad Usman worked at Touchstone Communications as Sales Customer Support for three months in 2022. He also served as Assistant Manager Business Development at Concise Medico Ltd. in 2023, where he conducted research to align offerings with client needs. His experience includes roles in business development and customer success, enhancing his ability to manage client relationships.
Background in Software Engineering
Muhammad Usman has a background in software engineering, having studied Computer Software Engineering at COMSATS University Islamabad from 2016 to 2020. His education provides him with a strong technical foundation, which he leverages to create value for clients and enhance service delivery in his current and previous roles.
Career Progression and Diverse Roles
Muhammad Usman's career includes various roles that demonstrate his versatility. He worked as a Software Tester at Touchstone Communications and later as a Bidding Specialist and Business Development Executive at KASHMIR ENGINEERING SERVICES & CO. His experience spans multiple industries, including consulting and engineering, showcasing his adaptability in different work environments.
Freelance Graphic Design Experience
In addition to his corporate roles, Muhammad Usman has been active as a freelance Graphic Designer on Fiverr since 2018. This experience allows him to apply his creative skills while managing his time effectively across different projects. His freelance work complements his professional career, providing him with additional insights into client needs and design trends.