Mylene T.
About Mylene T.
Mylene T. is a French Bilingual Help Desk Associate with extensive experience in technical support and customer care. She has worked for several companies, including Sykes Enterprises and Alta Resources, and holds a Bachelor of Arts in European Languages from the University of the Philippines.
Work at Confidential
Currently, Mylene T. serves as a French Bilingual Help Desk Associate at Confidential, a position she has held since 2018. In this role, she provides technical support and assistance to French-speaking clients. Mylene is involved in various activities that enhance service delivery, including participating in Problem Management and Continual Service Improvement projects. Her contributions help ensure efficient operations within the help desk environment.
Previous Experience at Sykes Enterprises
Mylene T. worked at Sykes Enterprises, Incorporated from 2009 to 2013 as a French Bilingual Technical Support Representative. During her four years in this role, she was responsible for creating new knowledge articles and maintaining the knowledge base. Her work contributed to the overall efficiency of the support team located on the 26th floor of Robinson’s Summit Tower in Makati City.
Experience at Alta Resources
From 2013 to 2015, Mylene T. was employed at Alta Resources as a French Bilingual Customer Care Representative. In this position, she acted as a priority handler for VIP calls and tickets, ensuring a high level of customer service. Her role required effective communication and problem-solving skills to address the needs of valued clients while working on the 34th floor of Wynsum Corporate Plaza in Pasig.
Role at ProV International
Mylene T. worked at ProV International from 2015 to 2018 as a French-speaking Service Desk Analyst. In this capacity, she served as a deputy to the Team Lead and assisted in conducting team huddles. Her responsibilities included troubleshooting technical issues and providing support to clients, enhancing the overall service quality within the organization.
Education and Expertise
Mylene T. studied at the University of the Philippines, where she earned a Bachelor of Arts degree in European Languages from 2005 to 2009. Her educational background has equipped her with the necessary language skills and cultural understanding to effectively support French-speaking clients in her professional roles. Mylene is proficient in various technical tools, including Dameware, TeamViewer, Skype for Business, and GoToMeeting.