Najla Abdullah
About Najla Abdullah
Najla Abdullah is a Customer Service Manager with four years of experience at a confidential company in Riyadh, Saudi Arabia. She holds a Bachelor's degree in Social Work and a Diploma in Business Administration, both of which she completed with a perfect GPA.
Current Role in Customer Service Management
Najla Abdullah has been serving as a Customer Service Manager at a confidential organization in Riyadh, Saudi Arabia, since 2020. In this role, she has accumulated four years of experience in managing customer service operations. Her responsibilities include overseeing team performance, setting goals, and ensuring that customer service standards are met. Najla is actively involved in onboarding and training new staff members, contributing to the development of a skilled customer service team.
Previous Experience in Customer Service
Before her current position, Najla worked as a Seller's Assistant at Food Gate from 2017 to 2020, also in Riyadh, Saudi Arabia. During her three years in this role, she gained valuable experience in customer interactions and sales support. This position laid the foundation for her subsequent advancement into a management role in customer service.
Educational Background
Najla Abdullah has a strong educational background, having studied at two prominent institutions. She earned a Bachelor's Degree in Social Work from Princess Nourah Bint Abdulrahman University, where she studied from 2016 to 2020. Following this, she pursued a Diploma in Business Administration at Imam Muhammad ibn Saud Islamic University, completing her studies from 2020 to 2022. She achieved a perfect GPA in both programs, reflecting her commitment to academic excellence.
Leadership and Team Management Skills
In her role as Customer Service Manager, Najla has demonstrated effective leadership skills. She is responsible for setting team goals and monitoring progress, ensuring that her team remains focused and motivated. Her experience in training new staff members further highlights her capability in fostering a collaborative and productive work environment.