Pamela Gay Virginio
About Pamela Gay Virginio
Pamela Gay Virginio is a Customer Success Account Manager with over five years of experience in her current role and a strong background in client engagement and lead generation. She leads a team of five Business Development Managers and has held various positions in customer success and project management across several companies.
Work at Confidential
Pamela Gay Virginio has been serving as a Customer Success Account Manager at Confidential since 2019. In this role, she leads a team of five Business Development Managers, overseeing their activities and guiding them in achieving departmental goals. Her responsibilities include managing client lead campaigns and maintaining relationships throughout the Request for Proposal (RFP) process, campaign launch, and incremental orders. This position highlights her leadership capabilities and her focus on client success.
Previous Experience in Customer Success
Prior to her current role, Pamela worked at Renren Inc as a Customer Success Manager for eight months in 2019. In this capacity, she focused on enhancing client satisfaction and managing client relationships. Additionally, she held the position of Account Manager at LivePerson for six months in 2018, where she further developed her skills in client engagement and account management.
Background in Project Management and Financial Services
Pamela's career includes significant experience in project management and financial services. She worked as a Project Manager at ShoreTel from 2015 to 2018, where she managed various projects within the organization. Earlier, she served as a Loss Mitigation Specialist at JPMorgan Chase & Co. from 2010 to 2015, gaining expertise in financial processes and client interactions.
Education and Expertise
Pamela holds a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from La Consolacion College, which she completed from 2003 to 2007. Her educational background complements her professional experience, particularly in client engagement strategies and lead generation. This combination of education and experience has equipped her with a strong foundation in customer success and management.